#Taptap send uk professional#

Recognizing the reverberating impact our attitude can have on others, we focus on maintaining a positive attitude, enjoying the company of our colleagues, and not taking ourselves too seriously. Life is short, and we spend too much of it at work not to enjoy ourselves and our colleagues. We strive to enjoy ourselves at work, and be a source of positive energy for others.

This requires us to check our egos, avoid defensiveness, and be humble. This does not mean that individuals are not evaluated on their performance - they are - but it does mean that we always look at ourselves before pointing to others. By holding ourselves accountable to our goals, and always leading with the question “what could I have done differently,” we build a culture of accountability and improvement without the commonly associated culture of blame. Own it,Īllowing us to create a culture of accountability without blame. But what will not change is that time spent with individuals - learning - will always be valued at all levels of the organisation. As we grow, we must put in place scalable processes - and how we relate to the particular may change, depending on our stage of growth. We strive to understand these particular conditions, with humility and empathy. Our success relies on understanding the particular - specific countries, specific communities, right down to the level of the individual. But scale must not be mistaken for “one size fits all”. Impact at scale is in our DNA, within the bounds of our social mission. We value an understanding of specific circumstances and conditions - of individual stories and lives. We strive to overcome such tendencies, and help our teammates do the same in the spirit of kindness and generosity. Such improvement relies on an accurate awareness of self, and a desire and belief in the potential for growth - i.e., avoiding the self-armor that shields us from feedback, and ultimately growth. ‍ To make such candor possible, and productive, we each seek continuous improvement in ourselves.

#Taptap send uk professional#

We owe it to each other to instill this confidence, proactively, even though giving and receiving information candidly is unusual in both professional and social life, and can be very uncomfortable. Effective communication and teamwork relies on having confidence in what others tell you - which ultimately requires candor. We dare to be honest with ourselves and open to feedback, and are willing to say what we believe. Be proactively candid, with yourself and others. In fact, we see these obstacles as opportunities and choose not to take the easy or convenient path to success. While many shy away from the more difficult problems, we lean into them, and even enjoy the opportunity to solve them. Our work is hard, and doing it well is even harder. We seek out opportunities to unlock value by working harder and going further than others might. Instead, we choose to accept them, and focus on proposing solutions - whether it’s to go over, through, under, around or in a different direction altogether. Walls exist and we cannot change that we can, however, change our approach to overcoming them. We recognize challenges, we accept their existence as reality, and we propose solutions. This doesn’t preclude saying “no” - rather, it requires that we prioritize effectively as a team to achieve Taptap’s long-term mission. We do not pursue individual success at a direct cost to others (i.e., we avoid territoriality, self-promotion, I’m above this and “not my job” attitudes). In doing so, we show respect to all, regardless of title, stature, wealth or otherwise.

We are all in this together, and recognize that we depend on each other to succeed. We succeed or fail as a team - not individuals - and with our broader community of customers, regulators and investors. We will not compromise on pursuing social good, even if that means restricting the set of products and business practices that we will pursue (i.e., we will not pursue strategies or practices we believe to be harmful to customers) however, within that constrained set of options, we will optimize for scale, which ultimately translates to outsized social impact and financial returns. We exclusively pursue products and strategies that are in the interests of our customers and the communities we serve, while recognizing the tradeoffs this implies. They start with “Impact first” recognizing the centrality of our social mission. Our values are ultimately what differentiate and define us, and are critical to achieving our mission and enjoying the journey. We believe the how is as important as the what, and embed our values in all that we do.